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GitLab, a startup that is an alternative to the popular GitHub, has had a pretty rough day recently as a human error caused the entire website to be down for a full day.
The GitLab problem started when the the website was experiencing stability and loading time issues. The website went offline to correct the problems. However, during maintenance, Someone inadvertently made the mistake of accidentally deleting a directory containing 300GB of live production data..
Fortunately for GitLab, the content that was removed only Affected Issues and Merged Requests. Repositories and wikis were not affected by this bug in any way, which means that The damage caused by this bug was not that severe. how could it have been
With the directory removed, GitLab staff immediately go back to its backup. Unfortunately for them, GitLab came across another problem. According to the Google Doc file that is constantly being updated as GitLab struggles to get back online, all 5 backup / replication techniques that the website implemented did not work reliably, and in some cases they were never set up in the first place.
Recovering these lost files from the cloud it’s also not an option for GitLab, as the startup decided late last year dump the cloud to build and operate your own Ceph clusters instead. Needless to say, GitLab is now reconsidering its stance on that particular topic.
@TheRegister @gitlab will work to make the application more efficient and will explore alternative cloud hosting providers.
– Connor Shea (@connorjshea) February 1,
Despite the tumultuous day GitLab has had, the website is now working as usual. While the website reported that some data was lost during a six hour window, the Git repositories were unharmed throughout the entire test. Here you can see a complete incident log for the entire event.
While many Lessons can be learned from GitLab’s little bug (mainly arrogance), GitLab’s method of handling crisis is quite admirable as the startup was clear and transparent with its users. We hope GitLab learns from this bug. Otherwise, your user base would probably be less forgiving if history repeats itself.
Source: The Register
Final words: Minor Mistake, Major Catastrophe – GitLab Goes Offline For a Day
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